At Mercury, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile app, and services.
We collect personal, technical, and usage-related information to provide you with a smooth and personalized experience. This includes details you provide directly, data generated through your activity, and information collected automatically when you use our platform.
Name
Email address
Phone number
Payment details
Account login information
We collect information when you interact with our services. This includes account creation, placing orders, contacting support, and using our website or app. Some information is also collected automatically through cookies and similar technologies.
Your information is used to operate, maintain, and improve our services, as well as to communicate with you and ensure security.
Process orders and payments
Provide customer support
Personalize your experience
Improve website and app performance
Send service updates and offers
We process your personal data in accordance with applicable laws. This may include processing based on your consent, contractual obligations, legal requirements, or legitimate business interests.
We do not sell your personal information. However, your data may be shared with trusted partners to help deliver our services effectively.
Payment and billing service providers
Delivery and technology partners
Analytics and customer support tools
Legal authorities when required
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
We use appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or loss. While no system is completely secure, we continuously improve our security practices.
Improve website functionality
Remember user preferences
Analyze traffic and usage patterns
You can manage or disable cookies through your browser settings at any time.
You may receive marketing or promotional messages from us. You can opt out at any time by using the unsubscribe link or updating your account preferences.
Our website may contain links to third-party sites
We are not responsible for their privacy practices
We are not responsible for their privacy practices
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors.
With your permission, we may collect location data while the App is open and, where needed for core App features, while the App is running in the background. We use this information only to provide location-based functionality such as ordering tracking. You can turn off location permissions at any time in your device settings, though some features may stop working.
If you create an account, you may request deletion of your account and associated data by emailing us at support@mercuryconvenience.com. We may retain limited information where required for legal, security, fraud prevention, tax, accounting, or compliance reasons.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
